Frequently Asked Questions
Find answers to common questions about shopping at Olga. Can't find what you're looking for? Contact us at olga@gmail.com
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or sign in to complete your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and secure online payment methods through Stripe.
How long does shipping take?
Standard shipping typically takes 5-7 business days. Express shipping options are available for 2-3 day delivery.
What is your return policy?
You can return items within 30 days of purchase in their original condition for a full refund. Return shipping costs may apply.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also view your order status in your account dashboard.
Do you ship internationally?
Currently, we only ship within the United States. International shipping may be available in the future.
How do I cancel my order?
Orders can be cancelled within 24 hours of placement. Contact our customer service team at olga@gmail.com to request a cancellation.
Are the products authentic?
Yes, we guarantee all our products are 100% authentic and sourced directly from manufacturers or authorized distributors.
What if I receive a damaged item?
If you receive a damaged item, please contact us within 48 hours with photos. We'll arrange for a replacement or refund immediately.
Do you offer warranties on products?
Many of our products come with manufacturer warranties. Warranty details are specified on individual product pages.