Refund & Cancellation Policy

1.1 Before Shipment

You may cancel your order before it has been shipped. To cancel an order:

• Contact us immediately at support@powertrack.online
• Provide your order number and reason for cancellation
• A full refund will be processed within 5-7 business days

1.2 After Shipment

Once your order has been shipped, it can no longer be cancelled, and returns for change of mind are not accepted. If it arrives defective or damaged, follow the return process in section 2.

2.1 No General Returns

We do not accept returns for change of mind. All sales are final except for verified manufacturing defects or items broken in transit.

2.2 Defect or Broken Items — 7 Days

Returns are accepted within 7 days of delivery only for:

• Verified manufacturing defects
• Products broken or damaged in transit (please report as early as possible, with photos/video)

2.3 Non-Returnable Items

The following cannot be returned:

• Change-of-mind returns, and opened or used products that are not defective
• Products damaged due to misuse or improper installation
• Items with tampered seals (unless transit damage)
• Custom-ordered or personalized products (unless defective)

2.4 Return Process

To report a defect or transit damage:

1. Contact us within 7 days of delivery
2. Provide order number, product details, and photos/video evidence
3. Receive return authorization (RMA) if a return is required
4. Ship the product back using a trackable service when instructed — we pay the return shipping

3.1 Refund Processing Time

Once your returned product reaches us, we will:

• Send you an email notification confirming receipt
• Inspect it and issue the refund within 10 days of receiving it
• Refund to your original payment method
• Your bank may take a few more days to show the credit

3.2 Refund Amount

Your refund will include:

• Full refund: For verified manufacturing defects or transit damage
• No refund: For change of mind, or for opened or used products that are not defective

3.3 Delivery Charges

Delivery costs a flat ₹149 per order and is free on orders of ₹4,999 or more. The exact amount is shown in your cart before you pay. When we refund an order in full — a cancellation before shipment, or an item that was defective, damaged in transit or sent in error — any delivery charge you paid is refunded too.

3.4 Restocking Fee

No restocking fee applies for verified manufacturing defects or items broken in transit. Change-of-mind returns are not accepted.

4.1 Reporting Defects

If you receive a defective or damaged product:

• Report the issue within 7 days of delivery — visible transit damage as early as possible, ideally within 48 hours, so we can file a claim with the courier
• Provide clear photos/videos of the defect or damage
• Include unboxing video if packaging was damaged

4.2 Resolution Options

For defective or damaged products, we offer:

• Replacement: Free replacement with the same product
• Full Refund: Including original shipping charges
• We cover all return shipping costs for defective items

• Verified manufacturing defects or transit damage: return shipping paid by us
• Wrong item shipped: return shipping paid by us
• Change-of-mind returns: not accepted

Send a return only after we have authorized it, to: