Refund & Cancellation Policy

1.1 Before Shipment

You may cancel your order before it has been shipped. To cancel an order:

• Contact us immediately at support@powertrack.online
• Provide your order number and reason for cancellation
• A full refund will be processed within 5-7 business days

1.2 After Shipment

Once your order has been shipped, cancellation is not possible. However, you may refuse delivery and the return process will be initiated automatically.

2.1 No General Returns

We do not accept returns for change of mind. All sales are final except for verified manufacturing defects or items broken in transit.

2.2 Defect or Broken Items — 7 Days

Returns are accepted within 7 days of delivery only for:

• Verified manufacturing defects
• Products broken or damaged in transit (report within 48 hours with photos/video)

2.3 Non-Returnable Items

The following cannot be returned:

• Change-of-mind or opened/used products
• Products damaged due to misuse or improper installation
• Items without original packaging or with tampered seals (unless transit damage)
• Custom-ordered or personalized products (unless defective)

2.4 Return Process

To report a defect or transit damage:

1. Contact us within 7 days of delivery
2. Provide order number, product details, and photos/video evidence
3. Receive return authorization (RMA) if a return is required
4. Ship the product back using a trackable service when instructed

3.1 Refund Processing Time

Once we receive and inspect your returned product, we will:

• Send you an email notification confirming receipt
• Process the refund within 5-7 business days
• Refund to your original payment method
• The refund may take an additional 5-10 business days to reflect in your account

3.2 Refund Amount

Your refund will include:

• Full refund: For verified manufacturing defects or transit damage
• No refund: For change-of-mind, opened, or used products
• Original shipping charges are non-refundable unless the product is defective or broken in transit

3.3 Restocking Fee

No restocking fee applies for verified manufacturing defects or items broken in transit. Change-of-mind returns are not accepted.

4.1 Reporting Defects

If you receive a defective or damaged product:

• Report the issue within 48 hours of delivery
• Provide clear photos/videos of the defect or damage
• Include unboxing video if packaging was damaged

4.2 Resolution Options

For defective or damaged products, we offer:

• Replacement: Free replacement with expedited shipping
• Full Refund: Including original shipping charges
• Repair: For minor defects (subject to assessment)
• We cover all return shipping costs for defective items

• Verified manufacturing defects or transit damage: free return shipping arranged by us
• Wrong item shipped: free return shipping
• Change-of-mind returns: not accepted

8.1 India

Return Address: