Privacy Policy

Saga / Eubiq Design Private Limited (“we,” “us,” or “our”) operates the PowerTrack e-commerce website.

By using our website and services, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring your data is handled securely.

1. Information We Collect

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, arrange shipping, and provide customer support
• Account Management: To create and manage your account, authenticate your identity
• Payment Processing: To process payments securely through third-party payment processors
• Communication: To send order confirmations, shipping updates, and respond to inquiries
• Marketing: To send promotional emails, newsletters, and special offers (with your consent)
• Personalization: To provide personalized product recommendations and improve user experience
• Analytics: To analyze website usage, track performance, and improve our services
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Fraud Prevention: To detect and prevent fraudulent transactions and protect our business

3. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your information includes:

• Contract Performance: Processing necessary to fulfill our contract with you (order fulfillment)
• Consent: You have given explicit consent for marketing communications
• Legitimate Interests: Processing necessary for our legitimate business interests (fraud prevention, analytics)
• Legal Obligation: Processing required to comply with legal requirements

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• Payment Processors: Razorpay and other secure payment gateways
• Shipping Companies: Courier services for order delivery
• Cloud Hosting: Vercel, AWS, or similar services for website hosting
• Email Services: For sending transactional and marketing emails
• Analytics: Google Analytics or similar tools

4.2 Legal Requirements

We may disclose your information if required by law or in response to legal process, court orders, or government requests.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Payment Processing: PCI-DSS compliant payment gateways
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Security Audits: Periodic assessment of security practices

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Portability

You can request a copy of your personal data in a structured, machine-readable format.

6.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

6.3 Deletion

You can request deletion of your personal data, subject to legal retention requirements.

6.4 Opt-Out of Marketing

• Click “unsubscribe” in any marketing email
• Update email preferences in your account settings
• Contact us at support@powertrack.online

To exercise these rights, contact us at support@powertrack.online. We will respond within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Enable core website functionality (shopping cart, checkout)
• Performance Cookies: Analyze website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver targeted advertisements (with consent)

You can manage cookie preferences through your browser settings.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete it.

9. Region-Specific Rights

9.1 India

We comply with the Information Technology Act, 2000 and applicable data protection regulations.

9.2 United Arab Emirates

We comply with UAE Federal Law No. 45 of 2021 on the Protection of Personal Data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated “Last Updated” date, sending an email notification to registered users, or displaying a prominent notice on our website.

11. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us: