Return & Replacement Policy

We do not accept returns for change of mind. Returns are accepted within 7 days of delivery only for manufacturing defects, items broken in transit, or an item that is not what you ordered. This policy applies to products bought from PowerTrack, operated by Material Matters.

Return Policy at a Glance

• What can be returned: only items with a manufacturing defect, items damaged in transit, or an item that is not what you ordered. We do not accept returns for change of mind.
• Return window: report the problem within 7 days of delivery.
• Exchanges: a defective or damaged item can be replaced with the same product, free of charge.
• Refunds: a full refund to your original payment method within 10 days of the returned item reaching us. Your bank may take a few more days to show it.
• Return shipping: free — we pay the return shipping on every accepted return.
• Restocking fee: none.
• Item condition: we sell new products only. Please send the item back with all its parts, in its original packaging where possible.
• How to return: by courier. Once you report the problem, we send you a return authorization and shipping instructions.
• Where this applies: orders delivered in India.

1. No General Returns

We do not accept returns for change of mind, buyer's remorse, or products that have been opened, installed, or used. All sales are final except as stated below for manufacturing defects or transit damage.

2. 7-Day Return — Defect or Broken Items Only

You may request a return or replacement within 7 days of delivery only if:

• The product has a verified manufacturing defect
• The product arrived broken or damaged in transit
• We sent you the wrong item

Report the issue with clear photos or video. If the parcel arrives visibly damaged, please tell us as early as possible, ideally within 48 hours of delivery, so we can file a claim with the courier — damage reported later in the 7-day window is still covered. We will arrange a free replacement or full refund, including original shipping where applicable. Return shipping for verified defective or broken items is paid by us.

3. Non-Returnable Situations

• Change of mind or no longer needed
• Products opened, installed, or used (unless defective)
• Damage due to misuse, improper installation, or modification
• Items with tampered seals (unless transit damage)
• Custom-cut or specially configured orders (unless defective)

4. How to Report a Defect or Damage

1. Within 7 days of delivery, email support@powertrack.online or call +971 54 591 6161
2. Share your order number, product name, and photos/video of the defect or damage
3. Receive return authorization and shipping instructions (if a return is required)
4. Send the product back by a trackable courier when instructed — we pay the return shipping

5. Refunds

Approved returns for verified defects or transit damage are refunded in full to the original payment method within 10 days of the returned item reaching us. Your bank may take a few more days to show the credit. See our Refund & Cancellation Policy for full details.

6. Warranty vs Return

Manufacturing defects reported after the 7-day return window may still be covered under our 2-Year Warranty Policy.