Shipping & Delivery Policy

1. Delivery Areas

Material Matters ships SAGA PowerTrack products to all serviceable pin codes across India. Delivery availability may vary for remote or restricted locations.

2. Processing Time

• Standard delivery across India within 15–21 business days of order confirmation.
• Delivery timelines may vary based on your location and courier availability.
• Orders placed on Sundays or public holidays are processed on the next business day.
• You will receive an order confirmation email with your order reference once payment is verified.

3. Delivery Timelines

• Pan India: 15–21 business days from order confirmation
• Remote or restricted pin codes may take longer
• Timelines are estimates and may vary due to courier capacity, weather, or local restrictions.

4. Shipping Charges

Shipping charges, if applicable, are calculated at checkout based on order value, weight, and delivery location. Any promotional free-shipping offers will be shown before you complete payment.

5. Order Tracking

Once your order is dispatched, tracking details will be shared by email and/or SMS where available. For assistance, contact us at support@powertrack.online with your order reference.

6. Delivery Attempts & Failed Delivery

• Please ensure your phone number and delivery address are accurate at checkout.
• If delivery fails due to incorrect address or unavailability, re-delivery may incur additional charges.
• Refused or undeliverable shipments may be returned to us and handled under our refund policy.

7. Damaged or Missing Items on Delivery

Inspect your package at delivery. Report visible damage or missing items within 48 hours to support@powertrack.online with photos of the outer packaging and products received.